Privacy Policy

This Privacy Policy is published in compliance with:
(i) Section 43A of the Information Technology Act, 2000;
(ii) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);
(iii) Relevant provisions of the Consumer Protection Act, 2019 read with the Consumer Protection (E-Commerce) Rules, 2020.

1. DEFINITIONS

[Users are requested to refer to the definition clause incorporated in the Terms of Use available on our Website(s)/Mobile Application(s) of 1xplaysports, for any terms not defined herein.]

• “User ID”: A unique identification code assigned to each User through cookies or similar electronic tools, to improve responsiveness and personalize services.

2. INTRODUCTION

1xplaysports (“Company”, “We”, “Our”, “Us”) respects and values your privacy. We are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data.

This Privacy Policy applies to all Users who access our Website(s) and/or Mobile Application(s). By using our services, you acknowledge that you have read and agreed to this Privacy Policy and the Terms of Use. If you do not agree, please refrain from using our Website(s)/Mobile Application(s).

3. PERSONAL INFORMATION

As per the SPI Rules, Personal Information means any data relating to a natural person that may identify them directly or indirectly. Sensitive Personal Data or Information (“SPDI”) includes:

• Passwords,

• Financial information (bank accounts, cards, payment details),

• Health and medical records,

• Biometric information,

• Name, age, address, email, phone number, DOB, sexual orientation,

• Visitor and call data records, etc.

We may collect information:

1. Provided by the User voluntarily (during registration, transactions, etc.), and

2. Automatically through navigation and cookies.

By using our services, you consent to the collection, storage, and processing of your Personal Information by 1xplaysports.

4. SECURITY PRACTICES

We follow reasonable security practices under the IT Act and SPI Rules, including encryption, secure HTTPS connections, and cloud-based storage with reputed providers (e.g., AWS, Google Cloud).

While we strive to protect your information, no system is 100% secure. By using our platform, you agree that 1xplaysports shall not be liable for security breaches beyond our reasonable control.

5. COOKIES

To improve user experience, 1xplaysports may use cookies or similar technologies. These help us identify User preferences and personalize services. Users can disable cookies in their browser settings, but this may affect service functionality.

6. INFORMATION FROM OTHER SOURCES

We may receive User information from third parties (partners, advertisers, or analytics services) to enhance services, verify details, or correct records.

7. DEMOGRAPHIC & ANALYTICS INFORMATION

We use tools like Google Analytics to understand User behavior. This data is aggregated and anonymized to provide insights and improve services.

8. THIRD-PARTY LINKS & AD-SERVERS

Our Website(s)/Mobile Application(s) may contain links to third-party platforms. Their privacy practices are beyond our control. Users are advised to read their privacy policies before sharing any data.

9. INFORMATION SHARING

We may share Personal Information without prior User consent in the following cases:

• When required by law, courts, or government authorities,

• With group companies/affiliates for internal processing,

• With third-party service providers for operational purposes,

• In case of mergers, acquisitions, or restructuring.

10. USER RIGHTS – ACCESS, UPDATE & DELETION

Users may request access, correction, or deletion of their data by contacting us. We will take reasonable steps to process such requests, subject to legal and business requirements.

11. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 18 years of age. If we discover such data has been collected, it will be deleted immediately.

12. GRIEVANCE REDRESSAL

For any queries, complaints, or concerns regarding this Privacy Policy, Users may contact our designated Grievance Officer:

Grievance Officer – 1xplaysports
📧 Email: grievance@1xplaysports.com
📍 Address: D-223/215, Laxmi Chambers, Laxmi Nagar Metro Station, Vikas Marg, Laxmi Nagar-110092