Grievance Redressal Procedure — 1xplaysports

At 1xplaysports, we are committed to providing all Users an enjoyable and safe experience while using our Website(s) and Mobile Application(s). We also recognize that freedom of expression comes with responsibility, and therefore we have adopted robust content and user-protection standards in line with applicable Indian laws and globally accepted practices.

To ensure compliance, 1xplaysports has set up an internal monitoring team, the Content Regulation Department, which reviews content before publication to ensure adherence to legal requirements and content guidelines.

Filing a Complaint or Grievance

If you wish to raise a complaint regarding:

• Any content made available on the Website(s)/Mobile Application(s) of 1xplaysports, or

• Any alleged breach of our Privacy Policy or Terms of Use,

please submit a complaint containing the following details for quick processing:

1. Full Name of the complainant.

2. Postal Address, Email ID, and Contact Number of the complainant.

3. Details of the complaint, including reference to the specific content (e.g., match, tournament, player details, or any other material on our Website(s)/Mobile Application(s)) and/or details of the alleged breach.

4. Concise description of the grievance, with supporting information, if available.

Submission Process

All complaints, grievances, or concerns regarding content or breach of our Privacy Policy/Terms of Use must be submitted in writing to our Designated Grievance Officer. Complaints can be sent either by email (signed electronically) or by post (signed physically) to the details provided below:

Name of Grievance Officer: [Insert Officer’s Full Name]
Email: grievance@1xplaysports.com | support@1xplaysports.com
Postal Address:
1xplaysports
[Registered Office Address]
[City, State, PIN Code], India

Website: www.1xplaysports.com

Complaints Related to Intellectual Property Rights (IPR)

If you wish to raise a complaint regarding infringement of any intellectual property rights (IPR) on our Website(s)/Mobile Application(s), the complaint must also include the following additional details/documents:

1. A physical or electronic signature of the person authorized to act on behalf of the IPR owner.

2. Identification of the IPR work claimed to have been infringed.

3. Identification of the material on our Website(s)/Mobile Application(s) that is claimed to be infringing.

4. A sworn statement/affidavit declaring that the complainant has a good-faith belief that the disputed use is not authorized by the IPR owner, its agent, or the law.

5. A sworn statement/affidavit, under penalty of perjury, confirming that the information provided is accurate and that the complainant is authorized to act on behalf of the true IPR owner.

⚡ Notes:

• Complaints without the above details may not be processed.

• 1xplaysports will acknowledge complaints within the statutory time frame and take necessary remedial actions as per law.

• All grievances will be handled in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.